Cancellations, Returns and Refunds

From time to time you may need to return goods back to us. All returns need to be back to us within 14 days of receiving the order for a refund to be made. If the return is sent back after this time, we will only be able to exchange the product.

We will exchange items provided they are returned unworn, unwashed and in the original packaging with tags still attached. We do not offer refunds unless the item is found to have a manufacturing defect.

To return an item to us for refund/exchange just follow these simple steps:

1. Contact us and let us know that you're returning a product to us. Please quote your reason for the return.
2. Upon receipt of your return request we will send you details of how the goods need to be returned.

On all of our sales we offer free UK postage. Please note we cannot refund any postage costs unless there was an error on our part, or if items were returned faulty. In the case of faulty goods, we will refund the full transaction cost, plus your return postage if we agree there is a genuine manufacturing fault.

If an item is being returned because it was ordered in the wrong size then we will charge £3.50 to cover the cost of resending using Royal Mail recorded delivery. This payment can be made via cheque or Postal Order (Payable to TERRACE ORIGINALS).

Please return goods using a tracking service like Royal Mail Recorded Delivery as we cannot accept any responsibility for items lost in the post on the way back to us.

We aim to refund or exchange products within 2 days of receiving them back to NSCW. When exchanging goods you will receive email notification when we dispatch the replacement, just like you did with the original order. When refunding an order you will receive an email letting you know when the funds have gone back to you. Please note that it usually takes banks 48 to 72 hours to give you your money back. Once you receive your email notification give it a few days before checking your bank account, if you still haven't received the money back give us a shout and we will look into it for you. Although we can't hurry the banks up we can double check that the refund was processed correctly.

Please note - cancellations can only be made if your email is received prior to the item being dispatched.

This returns policy does not affect your statutory rights as a consumer.